1. Information We Collect

1.1 Account Information

We collect information you provide when creating an account, including:

• Name
• Email address
• Password (securely hashed; never stored in plain text)
• Authentication tokens
• Optional profile details

1.2 Usage Data

We automatically collect usage information such as:

• Pages visited and actions taken
• Device type, OS, browser
• IP address and approximate location (city-level)
• Session logs and performance data

1.3 Scan Data (AI Vision)

When you upload or capture images using XenBin, we collect:

• Photos you upload
• Extracted text (OCR)
• Detected objects
• Category classification
• Pricing metadata
• Confidence scores

We process this data to identify items, generate pricing insights, and improve accuracy. Images may be temporarily stored for processing but are not used to train external models unless you explicitly opt in.

1.4 Scan History & Inventory Data

When you save items, we store:

• Titles, descriptions, and attributes
• Pricing history
• Notes or tags you add
• Item images (if uploaded)

1.5 Payment & Billing Information

Payments are handled securely by our payment processor (e.g., Stripe). We do not store full credit card numbers. We may store:

• Billing name
• Billing email
• Subscription tier
• Transaction history
• Last 4 digits of your card

1.6 Communications

If you contact support or interact with us, we may collect:

• Messages
• Email content
• Attachments
• Feedback

2. How We Use Your Information

2.1 Provide and Improve the Service

• Identify items and generate pricing insights
• Maintain your scan history and inventory data
• Personalize your dashboard and mastery progress
• Improve accuracy, performance, and user experience

2.2 Security & Fraud Prevention

• Detect suspicious activity
• Protect accounts
• Prevent abuse

2.3 Analytics

• Understand feature usage
• Improve product design
• Prioritize roadmap decisions

2.4 Communication

• Send service updates
• Respond to support requests
• Notify you about new features
• Provide receipts and billing notices

2.5 Legal Compliance

• Maintain records
• Respond to lawful requests

3. How We Share Information

We do not sell your personal data.

3.1 Service Providers

Trusted third parties that help us operate XenBin, including:

• Cloud hosting
• Authentication
• Payment processing
• Analytics
• Customer support tools

3.2 AI Vision Providers

We may use third-party AI vision services to process images. These providers only receive the data necessary to perform the requested analysis and are contractually prohibited from using your data for unrelated purposes.

3.3 Legal & Safety

We may disclose information if required by law or to protect users.

4. Data Retention

We retain data only as long as necessary to:

• Provide the service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion at any time.

5. Your Choices & Controls

5.1 Privacy Preferences

You can control:

• Whether your images are stored
• Whether your data is used to improve XenBin
• Whether your scan history is retained

5.2 Access & Deletion

You may request:

• A copy of your data
• Correction of inaccurate data
• Deletion of your account and associated data

5.3 Email Preferences

You can unsubscribe from non-essential emails.

6. Security

We use industry-standard security measures to protect your data, including:

• Encrypted transport (HTTPS)
• Encrypted storage for sensitive fields
• Secure password hashing
• Access controls
• Regular audits

No system is 100% secure, but we take reasonable steps to protect your information.

7. Children's Privacy

XenBin is not intended for children under 13. We do not knowingly collect data from children.

8. International Users

If you access XenBin from outside the United States, your data may be processed in the U.S. or other locations where our providers operate.

9. Changes to This Policy

We may update this policy periodically. If changes are significant, we will notify you via email or in-app notice.

10. Contact Us

If you have questions about this policy or your data, contact us here.